Community Training & Development: Process Mapping Session

Topic: Process Mapping – A Proven Technique for Doing What You Do Better

Speaker: Cliff Welborn, Associate Professor in the Department of Management, Middle Tennessee State University

Date: April 20, 2017
Time: 12 p.m. - 1:30 p.m.
Location: The Rutherford County Chamber of Commerce, Third Floor

Doing more with what you have or even with less is a common theme in the nonprofit sector. Learn one of the simplest yet most effective techniques for streamlining work processes thereby maximizing the impact your organization has. Process Mapping is a visual depiction of workflow. Process Maps are routinely used for training purposes, waste identification, building consensus, understanding of current practices, and designing future state
processes. Incorporating more than traditional flow charts, they may include who is performing each process step, depictions of work hand-offs, cycle time, inventory, and value added vs.
non-value added classification of work steps. Using an interactive hands-on simulation, this training will help participants develop Process Mapping skills, as well as Work Process Improvement strategies.

Cliff Welborn, Associate Professor in Supply Management at MTSU, has held management positions in Engineering, Operations, and Supply Chain Management with three Fortune 500 corporations. During his 18 year professional career he established Supply Chain relationships with both domestic and international vendors. Dr. Welborn is a Certified Lean Six Sigma Black Belt, Continuous Process Improvement Facilitator & Trainer, and MTM analyst. He has been the recipient of a US patent, the Westinghouse Signature Award for Excellence in Manufacturing, and the Power Generation Performance Award. Dr. Welborn teaches Supply Chain Management, Operations Management, and Quality Management at the undergraduate and graduate levels at Middle Tennessee State University. He has provided consulting and training services in Process Improvement, Supply Chain Management, and Lean Six Sigma certification, to manufacturing and service organizations including local nonprofits.